Privacy Policy
PRIVACY POLICY
The following privacy policy is being
published following the provisions of the Information Technology Act, 2000 (“IT
ACT”), Information Technology (Intermediary Guidelines) Rules, 2011,
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011.
This Privacy Policy explains the
policy of PracticeHub’s website (hereinafter referred to as “the
Website”) and PracticeHub’s mobile application (hereinafter referred
to as “the App”), with respect to the disclosure, collection,
storage, usage, and protection of your information during the course your
interaction with the Website and the App.
Please read this Privacy Policy carefully and in
conjunction with the Terms of Use. If you do not understand this policy or do
not accept any part of it, then you should not use the Platform, as the case
may be. Your use and/or continued use of the Platform, as the case may be,
amount to expressed consent to the terms of this Privacy Policy as well as the
Terms of Use.
For this Policy, accessing of the
Website and the App together with any study material made available or uploaded
therein or downloaded, embedded therefrom shall collectively be referred to as
the “Services”. The Website and The App shall be collectively
referred to as “the Platform”.
This Privacy Policy forms part and parcel of the
Terms of Use for the PracticeHub Services and shall be read as a whole.
Capitalized terms used here, but undefined, shall have the same meaning as
attributed to them in the Terms of Use.
1. INFORMATION
COLLECTED FROM YOU
A.
When you use the Platform by way of registration,
log in, creation of a user account or creation of a post, purchase of a test
series, attempting a mock test, etc. or by way of interaction via third party
websites and/or mobile applications or by way of any other communication with
the Platform, PracticeHub may collect your personally identifiable information
including name, date of birth, gender, demographic information, photos, e-mail
address, telephone number, mobile phone number, credit card or debit card
details, geographic location, mailing address, social media account details
including a list of contacts/friends and examination preferences.
B.
PracticeHub will use this information to validate
you as a user when using the Platform, to provide the Service to you, including
administration of your user account, to notify you of changes to the Service or
about any changes to our terms and conditions or this privacy policy, to manage
its business, including financial reporting and billing of its Service, for the
development of new products and services, to send you newsletters, offers and
promotion coupons to market and advertise its products and services by email,
to comply with applicable laws, court orders, and government enforcement agency
requests, for research and analytic purposes including to improve the quality
of the Service and to ensure that the Service is presented most effectively for
you and your device.
C.
By registering on the Platform, you agree and
confirm your consent to providing PracticeHub your aforementioned personal
information, which is lawful, necessary and permissible. You at all times have
the right to discontinue the use of the Platform. PracticeHub is not liable to
provide you with its Services in the absence of or your refusal to provide the
aforesaid information. Additionally, PracticeHub is not liable to ensure or
maintain the same quality of its Services to you, as it may for a user who
provides all the aforementioned information.
D.
Any information provided by you under PracticeHub’s
“create a post” feature, comments, upvotes or otherwise any information that
you provide on the Platform is not personal information and shall become part of
PracticeHub’s published content. PracticeHub may use the aforementioned
information without your consent for purposes including but not limited to
improving its products and services, developing new products and services and
sending you messages about promotions and offers.
2.
INFORMATION COLLECTED AUTOMATICALLY
A.
When you visit or interact with the Platform, apart
from PracticeHub certain third-party advertisers and/or service providers may
use technologies that automatically collect information about you for both
transactional (e.g., confirmation of registration, notification of purchase
made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes.
Your information may be collected by PracticeHub or such third-party
advertisers and/or service providers in the following ways: –
a.
Log Files: Every time you visit the Platform, PracticeHub servers automatically
receive and log information from your browser and device used to access the
Platform (such as IP address, device ID, details of your network operator and
type, your operating system, browser type, and version, CPU speed, and
connection speed). This enables us to validate you as a User, to understand
your usage of the Platform and helps us to make changes and updates most suited
to your needs and interests.
b.
Mobile Device: When you register your mobile device or use the mobile device to access
the App, In addition to the aforesaid, PracticeHub will also collect device
information such as mobile device ID, model, and manufacturer details,
operating system etc. to improve the App’s overall functionality and displaying
the content according to your preferences.
B.
Cookies: Cookies are data files placed on your device, used to keep track of
information such as your interaction with social media websites, the content
you click on, download, upload or share and other activity on the Platform,
etc. to improve your experience of the Platform by personalizing it to your
preferences and usage trends.
C.
Web Beacons: Web beacons are transparent graphic images used in our email
communication to you, to understand customer behaviour and improve the overall
quality, functionality, and interactivity of the Platform.
D. Mobile Analytics: Mobile analytics software is used by PracticeHub
to better understand and customize the functionality of the App’s software on
your phone. This is done by collecting information such as your frequency of
the App’s usage, the features you prefer to use on the App, where the App was
downloaded from, Device Id, name of other mobile applications on your device,
etc.
E.
Payment /Purchase Information: In order to access certain paid features and services on the Platform,
you may be required to create or log into a separate account on a payment
gateway or websites such as “PayU” or “PayTM”. Once such an account is created,
in order to process your payments/ purchases on the Platform, such payment
gateway provider may require and collect your details such as name, address,
phone number, email address and credit or debit card information, net banking
information or details of any web wallets maintained by you. Any and all
payments made/processed or details provided to or shared with such authorized
payment gateway providers shall be stored directly by such payment gateway
providers without any information passing through or relayed to PracticeHub. PracticeHub
assumes no liability in respect of such payments and/or information shared with
or provided to such authorized payment gateway providers. It is further
clarified that the aforementioned information is only used in accordance with
the provisions of the applicable law and in strict adherence to this Privacy
Policy.
F.
Public Forums: Any information that is disclosed by you in the comments section or by
way of the “create a post” feature becomes published information and PracticeHub
shall not be held liable for the security of the same or any personal
information that you disclose herein. You agree to exercise caution when
disclosing any personal information or personally identifiable information in
this regard.
G.
Please note that we only use the aforesaid
information to communicate with and/or improve the Service and to better
understand our users’ operating systems, for system administration and to audit
the use of the Service. We do not use any of the aforesaid data to identify the
name, address, or other personal details of any individual.
H. For the purpose of this Privacy Policy, any passwords, financial
information such as credit or debit card details or other payment instruments
details and any other information prescribed by law to be sensitive that may be
collected by PracticeHub during your use of the Platform and the Services
provided thereon, shall be referred to as “Sensitive Personal Data or
Information”.
3. LINK
TO THIRD PARTIES
The Platform may include links that redirect you to
other websites. These third-party websites are not covered by this Privacy
Policy. You agree that once you leave our servers, any third-party websites
that you go to or interact with are at your own risk. PracticeHub shall not be
held liable for any default, loss of function, or any risk that your personal
sensitive information may be exposed to as a result of the same.
4.
SHARING OR DISCLOSURE OF INFORMATION
COLLECTED
A.
As a strict policy, we will not disclose, share or
exploit your information with anyone without your express permission.
B.
However, we may be mandated under law or under
contracts to make certain limited disclosures under the following
circumstances:
a.
Legal Necessity: PracticeHub may share any of the aforesaid information, including your
personally identifiable information or Sensitive Personal Data or Information,
without obtaining separate consent from you, if and when such information is
requested or required by law or by any court or governmental agency or
authority to disclose, for the purpose of verification of identity, or for the
prevention, detection, investigation of any criminal activity, or for prosecution
and punishment of offenses.
b.
Limited Disclosure to Service
Providers: we may disclose your information (but not Sensitive
Personal Data or Information) to our service providers and business partners (“Service
Providers”) for the purposes of betterment and improvement of our services
including but not limited to hosting the Platform, payment processing,
analyzing data, providing customer service, etc., for the purpose of making
various features, services and products of PracticeHub available to you and
investigating or redressing grievances. This will be in the form of aggregated
anonymized data and will be under strict contractual arrangements that preserve
the confidentiality and security of your personal information in accordance
with this Privacy Policy;
C. Limited Disclosures for improvement of services: PracticeHub may share the aforesaid information including your
personally identifiable information (but not Sensitive Personal Data or
Information) when it is required to be shared with sponsors, partners,
advertisers, analytics companies or third parties for the purpose of marketing,
advertising promotional offers, offering product information and market
research, in connection with the Service. This will be in the form of aggregated
anonymized data and will be under strict contractual arrangements that preserve
the confidentiality and security of your personal information in accordance
with this Privacy Policy;
5. SECURITY
OF INFORMATION COLLECTED
A.
We take the security of your personal information
seriously and use appropriate technical and organizational measures to protect
your personal information against unauthorized or unlawful processing and
against accidental loss, destruction or damage. Unfortunately, the transmission
of information via the internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of
your data which is transmitted to or from the Service. Any transmission is at
your own risk.
B.
We keep your personal information for no longer
than is necessary for our business purposes or for legal requirements.
6.
AMENDMENTS TO THE PRIVACY POLICY
PracticeHub may amend the Privacy Policy posted on
the Website from time to time at its sole discretion. Your continued access or
use of the Platform or Services constitutes your acceptance of the amendments.
Your access and use of the Platform and Services will be subject to the most
current version of the Terms of Use, rules, and guidelines posted on the
Website at the time of such use. Please regularly check the link on the home
page to view the most current Privacy Policy.
7. CONTACT
US
If you have any questions or concerns
regarding this Privacy Policy, kindly contact us at: contact@practicehub.in